Website Management & Support

Yes, we will host your website through Flywheel, a premium provider of managed WordPress hosting by WPEngine. Along with hosting, you will get SSL Certificate, CDN through Fastly as well as SendGrid domain validation to improve email deliverability. There are no extra steps on your end to get this setup—just bring your domain and we will handle the rest!

Yes, you may opt-out of Sitebeam hosting and move your website to your own WordPress hosting setup. To do so, we require a one-time transfer fee of $500 and we will not be able to accommodate your site on either of our Basic or Managed plans going forward. By electing to host your website elsewhere, you will be responsible for all maintenance, technical updates, security, content management and future development of your site.

With our Basic plan, you get web hosting via Flywheel, SSL Certificate, CDN, PHP/WordPress/plug-in updates, security & spam protection, and technical support. This plan does not include content management; you will be responsible for publishing blogs, creating new pages, adding team members, etc.

With our Managed plan, you get everything included in the Basic plan, plus unlimited content edits, Google Analytics setup, monthly traffic & KPI reports, a one-time SEO launch audit, and priority technical support.

While there are additional perks and periphery services that come with each of the above items, these are the high-level items. If you have more specific technical questions, please contact us at hello@sitebeam.co with any questions or send us a message on our contact page.

You can reach our support team via email at support@sitebeam.co or use the live chat feature on our website and web app (in the bottom-right corner).

With our Managed plan, our support team will handle any and all website content edits for you. In the case you have a blog to publish, service to add, team member to bring on—just send the copy and what you’d like to do and we will handle it!

We do not offer content edits on our Basic plan. This plan should be chosen only if you are comfortable working within the WordPress admin area.

Yes, upon launch you will be provided administrator-level access to your website so you or your team can make content edits. You can have an unlimited number of administrator users added to your site, for you in-house team, contracted digital marketers, copywriters, and more.

Yes, with our Managed plan your site will be set up with a Google Analytics property so you can review traffic data and user behavior to make educated business and marketing decisions. You will also receive a monthly traffic report via email, specifically built to provide you with quick snapshots of your most important KPIs.

Currently, we offer a one-time SEO audit and repair upon launch with our Managed Plan. This will ensure your site has no indexing issues or crawling errors, and your site health is in the 90%+ range.

In the future, we plan to roll out an Optimized plan that will include ongoing SEO and Conversion Rate Optimization services. Stay tuned!

We currently offer two monthly service plans, Basic and Managed.

Our Basic plan is best for businesses who have experience working within a Content Management System (CMS) such as WordPress and are very comfortable handling all content updates on their own. This includes creating landing pages, updating team members, publishing blogs, and more. Our team will handle all technical updates such as PHP, WordPress, and plug-in updates—as well as provide your fully managed hosting account and technical support.

Our Managed plan includes everything in the Basic plan, except we handle any and all content management. This plan is recommended for anyone who is not comfortable handling website edits within WordPress or simply prefers to use their time more effectively. You will just need to provide our team with copy and an explanation and we will publish any content changes within 24 hours on business days. You can submit content edits via email at support@sitebeam.co or using the live chat feature on our website and web app.

No, we only offer web support and management for websites created by Sitebeam. If you currently have a website that was not created by Sitebeam that you like, we may be able to rebuild your site (with improvements) and bring you onto our monthly support and maintenance plan.